Refund policy

30-Day Money-Back Guarantee

We want you to love how your skin looks with Mercilen. If you don't, email us at contact@mercilenco.com within 30 days of delivery with your order number, and we'll refund the full purchase price to your original payment method. No forms and no need to send the product back.

Refunds are processed within 5 business days of your request. Depending on your bank, it may take a few extra days to appear on your statement.

Damaged or missing items: if your order arrives damaged or incomplete, email us a photo within 7 days of delivery and we'll send a replacement at no cost.